Common issues

ZDN window is too big for screen

• PROBLEM: The ZDN window doesn't fit on your laptop screen. Parts of the screen are cut off. You have to scroll around a lot.
• SOLUTION: Go to Windows menu > Settings > Display and change the Scale and Layout to 100% instead of the default 150%.

Errors on the Excel diet analysis sheet

• PROBLEM: The Excel Diet Analysis sheet displays #NAME? errors:
• SOLUTION: This error is caused by having an older version of Excel (2019 or earlier). I'm working on a new version that is compatible. In the meantime, I can send you an older template to use. Email me for this.

• PROBLEM:: The Excel sheet displays #VALUE! errors.

• SOLUTIONS
  • The food is not marked as active in ZDN (therefore no data exported). In ZDN, go to Settings > Edit Foods > (find the food) > check the box to mark it as Active.
  • The column for Fed (g) does not contain a number. There must be a number there if there is a food there, even if it is zero.

Microsoft warning banners

• PROBLEM: ZDN isn't working - there are error messages (red or yellow bars) across the top.
• SOLUTION:
  • For the yellow Security Warning, you can just click "Enable Content"
  • For the yellow Read-only, make sure your "ZDN Support Files" folder and the ZDN program itself are somewhere that you (and your users) have read/write access to. Common places that you might NOT have read/write access to include:
    • Top level of C: drive (try your Documents folder instead)
    • Shared folders on a network drive where someone has not given you (or your end users) read/write permission
    • Some external drives (USB drives, etc.) are set to read-only on some systems
  • For the red Security Risk , follow the instructions in the Installation instructions to unblock the file (Windows automatically blocks databases downloaded from the internet).